With Courtesy of Erica Lay & The Mallorca Bulletin. #25/1043.

Erica Lay owner of EL CREW International Yacht Crew Agency http://www.elcrewco.com/ erica@elcrewco.com

Things Yacht Crew Wish Guests Knew

By Erica Lay

We love our guests. We really do. Without them, we’d just be a bunch of uniformed adults floating around with no one to iron napkins for. But every now and then, there are moments that make even the most seasoned crew member want to dive straight off the stern and swim for shore.

So, in the spirit of gentle education (and saving future charters from passive-aggressively folded towel animals on the aft deck), here are a few things yacht crew secretly, and sometimes desperately, wish guests knew:

“The yacht doesn’t run on fairy dust.”

Yes, it’s magic. You wake up and your bed is made, your laundry is done, and a fresh fruit platter has appeared by the jacuzzi. But behind every seamless moment is a team of over-caffeinated, under-slept humans making it happen.

“We love creating the illusion of effortless luxury,” says a chief stew. “But it’s not effortless. We’ve just mastered the art of looking calm while sprinting between decks with a lint roller and a label maker.”

“3am is not a reasonable time to ring the service bell for a different pillow.”

We’re all for great sleep. But if your pillow is the wrong density, please let us know during daylight hours.

“One guest rang the bell at 2:47am to say his pillow was too ‘flat’,” reports one stewardess. “I took it away, plumped it, put a fresh pillowcase on it in the laundry room, and told him it was a brand new one. He slept like a baby.”

“Don’t treat the crew like invisible butlers.”

We know how to be discreet. But that doesn’t mean we’re robots.

“I had a guest talk about me like I wasn’t standing there,” says a deckhand. “‘The tall lad can fetch it.’ Mate, I have a name. And a black belt in passive-aggressive silver polishing.”

“No, you cannot take the jet ski out after 10 Negronis.”

This should go without saying, but here we are.

“I’ve had guests beg to go wakeboarding at midnight after an entire bottle of tequila,” says one bosun. “It’s a hard no. If you’re not sober enough to find your flip-flops, you’re not going anywhere near the water.”

“Tip like you mean it.”

“When you spend €300,000 on a charter and leave €500 for 12 crew members, we will notice,” says one chef. “We won’t say anything, but your latte art might be of something obscene in the morning.”

“Please just read the itinerary.”

It took weeks to plan that perfectly balanced route you fully signed off on. So when you decide over breakfast that you’d rather pop to Corsica… it’s a challenge.

“It’s like planning a wedding and then being told the bride fancies a ski trip instead,” says a purser.

“We see (and hear) everything.”

Yachts aren’t soundproof. We hear the fights. We hear the reunions. We hear the karaoke.

“We once had a guest sing My Heart Will Go On to his reflection for forty-five minutes in the main salon,” says a deckhand. “In the nude.”

“Shoes. Off. Please.”

There’s a reason we ask. Teak is precious.

“We just spent the whole winter in the yard laying a new deck. It cost more than your Louboutins.”

“If you like something, say so.”

You enjoyed the lunch? Loved the wine pairing? Tell us! It means the world.

“One guest thanked me for remembering she liked mint in her lemonade,” says a junior stew. “I nearly cried.”

“We’re here to make your trip amazing—not to be your emotional support humans.”

We’ll absolutely go the extra mile. But please don’t unpack your midlife crisis onto the bosun.

“One guy told me his entire life story, then asked if I thought he should divorce his wife,” says a stew. “I was just there to collect his socks.”

So, dear guests: we love your energy, your taste in rosé, and your quirky requests (mostly). Just remember that behind every freshly baked croissant and perfectly shaken martini is a crew member who’s working hard to make your dreams come true—without losing their sanity in the process.

Be kind. Be respectful. And for the love of Neptune, don’t ask for sushi at 4am… unless you want your next meal garnished with thinly sliced resentment.

With Courtesy of Erica Lay & The Mallorca Bulletin. #25/1041.

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Erica Lay owner of EL CREW International Yacht Crew Agency http://www.elcrewco.com/ erica@elcrewco.com

Yachts & Young Ones: Is Mallorca Really Family-Friendly for Superyacht Guests?

By Erica Lay

There’s no shortage of sun-kissed glamour when it comes to Mallorca, but how does it fare when your charter guests are swapping champagne flutes for sippy cups? In other words: is Mallorca actually family-friendly when the guests come with toddlers, teenagers, or both?

Surprisingly (and to the relief of many a stew and deckhand), the answer is a resounding yes.

Running a successful family charter isn’t just about hauling out the inflatable flamingo and hoping for the best. It’s a team effort involving careful itinerary planning, clever toy storage, and a crew that can pivot from silver service to babysitting mode faster than you can say “where’s the kiddy sunscreen?”

“We always breathe a little sigh of relief when we see families on the preference sheet,” says Zoe, a chief stewardess with over a decade of charter experience. “It means there’s less pressure on the party front and more focus on fun. But it also means you need to be switched on 24/7. Kids don’t care if you’ve had three hours’ sleep.”

Mallorca’s calm, shallow bays and sheltered anchorages are perfect for family cruising. Places like Port de Pollença, Cala d’Or, and Sant Elm offer safe swimming spots, gentle beach landings, and easy access to shore.

“We always anchor off Es Trenc at least once during the week,” says Jake, a first mate on a 40m charter yacht. “The water’s shallow, there’s loads of space for water toys, and it’s one of the few beaches where kids can run wild without worrying about beach clubs or jet skis.”

Water toys, of course, are key. Stand-up paddleboards, inflatable slides, jellyfish nets, and even floating trampolines can turn a good day into a brilliant one. And for older kids? Think Seabobs, e-foils, and towables that guarantee a nap later (for everyone involved – except the crew, obvs).

“We did a treasure hunt once using the tender and a laminated pirate map,” recalls Lily, a stewardess who regularly runs theme days for junior guests. “They were absolutely beside themselves with excitement. And yes, we made the captain wear an eye patch.”

On the food front, chefs often work overtime to keep everyone happy.

“I’ve learned to make dinosaur-shaped pancakes, cater to three different allergies at once, and still get the beef Wellington out for the adults on time,” says James, a charter chef based out of Palma. “The key is having fun with it. If the kids are happy, the parents are relaxed, and that makes for a great charter.”

Back on land, Mallorca delivers in spades. Many of the top beach clubs now offer kids’ menus and shaded play areas. Meanwhile, excursions to places like waterparks, Palma Aquarium, or a ride on the vintage wooden train to Sóller are firm favourites for crew planning shore days.

And let’s not forget the grown-ups: while the kids are building sandcastles or spotting turtles, there’s always a chilled glass of verdejo on standby.

One big asset? Nannies.

Some yachts have dedicated childcare staff, while others work with onshore agencies like Mallorca Nannies or Angels Nursing & Babysitting Agency, who provide vetted professionals for onboard or onshore support.

“Having an experienced nanny onboard for the week changes everything,” says Zoe. “It means parents can enjoy their holiday without feeling guilty, and we can make sure everyone’s getting the attention they need.”

Of course, every family is different. Some come with strict routines and bedtime alarms, while others are wonderfully chaotic. The best crews, says Lily, learn to roll with it.

“You can plan your heart out, but toddlers will always surprise you. You just have to smile and adapt. And never, ever run out of baby wipes.”

So is Mallorca family-friendly for superyacht charters?

Absolutely. With the right mindset, a stash of snacks, and a crew who aren’t afraid to wear pirate costumes, it might just be the ultimate destination for young families afloat.

Because while it might not be the holiday the parents had pre-kids, it can still be the holiday they didn’t realise they needed.

With Courtesy of Erica Lay & The Mallorca Bulletin. #25/1029.

Erica Lay owner of EL CREW International Yacht Crew Agency http://www.elcrewco.com/ erica@elcrewco.com

Not every yachtie is out to chase the glitter of beach clubs and floating gin palaces. While Portals in peak season turns into a social catwalk, there’s another kind of luxury that’s harder to find but far more rewarding: solitude.

If your ideal overnight means more stars, fewer engines, and maybe even a goat bell or two in the distance—Mallorca delivers.

But before you drop anchor with reckless abandon, a word of caution: check local laws and posidonia zones. Anchoring on this protected seagrass is illegal and ecologically destructive. Use tools like the Donia app or the Balearic Government maps to make sure you’re anchoring responsibly. Now, let’s talk anchorages.

Cala Murta – Formentor Peninsula (North)

A pine-fringed hideaway where silence reigns. Best for small yachts with reliable gear, anchoring on sand and weed in 6–10m. No bars, no jetskis—just glacier-clear water and the occasional donkey.

Cala s’Almunia – Southeast Coast

Rocky ledges, no beach, and no services—but oh, the beauty. Anchor early in 5m over sand, and enjoy turquoise pools sheltered from most winds. A dawn swim here is unforgettable.

Cala Deià – West Coast Charm

It gets some swell, but in calm weather it’s stunning. Anchor in 8m over rock/sand patches and head ashore to Ca’s Patro March (yes, The Night Manager spot). Book ahead or risk the walk of shame.

Cala en Tugores – Southern Tip

Remote and wild. Anchor in 4m on sand if the weather’s calm. No people, no amenities—just you, the crew, and sunsets worthy of scripture.

Cala Figuera (North)

Not the fishing village—this one’s the cliff-hugged beauty in the north. Exposed but breathtaking in settled weather. Limited space, so time it right.

Honourable Mentions:

• Cala Varques – Nudists, swell, and serenity

• Cala Castell – For drama and that Crusoe vibe

• Illetas – Surprisingly clear water and close to Palma; ideal for a weekday lunch dip

A Final Word:

These places remain special because they’re pristine. Respect the rules, protect the posidonia, and leave no trace. If you’re looking to disconnect, reflect, or just get a decent night’s sleep away from someone else’s party playlist—Mallorca has a spot for you.

#MallorcaAnchorages #EcoYachting #YachtLife #Balearics #HiddenGems #TheFlyingFish

With Courtesy of Erica Lay & The Mallorca Bulletin. #25/1017.

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Erica Lay owner of EL CREW International Yacht Crew Agency http://www.elcrewco.com/ erica@elcrewco.com

Navigating Superyacht Technology: A Guide for Wannabe Tech-Savvy Crew

Superyacht technology can sometimes feel like a maze of buzzwords and high-tech jargon, but understanding the basics is crucial for anyone working in or curious about the industry. In this article, we’re cutting through the noise to offer a straightforward introduction to essential superyacht technology. From navigation systems to communication tools, we’ll break down the fundamentals to help you get a clear picture of how these systems work together to ensure smooth operations, safety, and guest satisfaction—whether you’re a junior crew member, a new yachtie, or simply someone eager to learn. Let’s dive in!

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Advanced Navigation Systems

Electronic Chart Display and Information System (ECDIS)

ECDIS is a state-of-the-art navigation system that has become a staple on modern superyachts. It replaces traditional paper charts with digital versions, providing real-time data and integration with other navigational aids. ECDIS enhances route planning, monitoring, and decision-making, ensuring safe and efficient navigation. Tech-savvy deck crew should be proficient in using ECDIS, as it is critical for accurate and dynamic voyage planning. It forms part of the OOW 3000gt syllabus for deck officers.

Integrated Bridge Systems (IBS)

IBSs combine multiple navigational and control systems into a single, cohesive interface. This integration includes radar, autopilot, engine controls, and communication systems. IBS streamlines operations, reduces the workload on the bridge, and enhances situational awareness. Simply put, IBS optimises navigation and operational efficiency.

Dynamic Positioning Systems (DPS)

DPS is something usually only found on the very large yachts, and it allows them to maintain a fixed position automatically by using thrusters and propellers. This technology is invaluable in situations where anchoring is not feasible or when precision is required, such as during diving operations or in congested ports. DPS is a big thing on commercial vessels, like the big tankers and cruise ships you see in the bay of Palma.

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Communication Tools

VSAT (Very Small Aperture Terminal)

VSAT technology provides high-speed satellite internet access, essential for maintaining communication with the shore and other vessels. It supports various applications, from VoIP and video conferencing to real-time data transfer. On very large yachts you’ll find a dedicated crew member called an ETO (Electro Technical Officer) responsible for this, and on smaller yachts it’s the headache of the engineers. VSAT systems are super important to ensure continuous and reliable connectivity, which is vital for both operational purposes and guest services. Especially when the boss is watching their favourite sports team playing…

Advanced VHF and UHF Radios

Modern VHF and UHF radios offer enhanced features such as GPS integration, digital selective calling (DSC), and encryption for secure communications. These radios are critical for safe navigation, emergency responses, and daily operations. All crew members should be skilled in using these advanced communication tools to maintain clear and effective communication across the vessel and during emergency situations. The RYA VHF course is regarded as a cornerstone of maritime safety and communication training.

Crew Communication Apps

Many yachts now use WhatsApp groups to keep everyone in the loop, it’s a discrete and convenient tool to share updates, schedules, or non-urgent info. However, traditional radios remain the backbone of immediate communication on board. They are indispensable during critical operations such as manoeuvres, safety procedures, and of course, for guest requests. Some yachts are also adopting other crew management platforms and apps which integrate scheduling, task management and real-time updates – basically a one-stop shop to help the vessel crew operate smoothly.

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Smart Solutions for Efficiency and Guest Satisfaction

Internet of Things (IoT)

IoT technology connects various devices and systems on board, enabling real-time monitoring and control. From HVAC systems and lighting to security cameras and maintenance alerts, IoT enhances operational efficiency and proactive maintenance. Crew members should understand IoT applications to optimise energy usage, improve safety, and enhance the overall guest experience.

Entertainment Systems

State-of-the-art entertainment systems, such as 4K televisions, immersive audio systems, and smart integration, elevate the guest experience. Systems like Crestron and Control4 offer centralised control of entertainment, lighting, and climate.

Environmental Control Systems

Advanced environmental control systems monitor and regulate indoor air quality, temperature, and humidity. These systems ensure optimal comfort for guests and reduce the yacht’s environmental impact. Understanding the operation and maintenance of these systems is crucial for crew members, as it directly affects guest satisfaction and sustainability efforts.

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Enhancing Safety and Security

Automated Safety Systems

These include fire detection and suppression, bilge monitoring, and alarm systems, and are integral to modern superyachts. These systems provide early warnings and automatic responses to potential hazards, enhancing overall safety. Crew members should be proficient in monitoring and understand how to respond to these systems to ensure the vessel’s safety and compliance with safety regulations.

Cybersecurity Measures

As superyachts become increasingly connected, cybersecurity is a growing concern. Protecting the vessel’s digital infrastructure from cyber threats is essential. This includes securing communication networks, navigation systems, and guest data. Crew members must be knowledgeable about cybersecurity best practices and protocols to safeguard against cyberattacks. On mega yachts, in addition to the ETO role you may hear about ITOs – Information Technology Officers, who are dedicated to the yacht’s computer systems and servers.

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So there you have it, a brief intro to some of the many techy bits and pieces we have on board superyachts!

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With Courtesy of Erica Lay & The Mallorca Bulletin. #25/1004.

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Erica Lay owner of EL CREW International Yacht Crew Agency http://www.elcrewco.com/ erica@elcrewco.com

Hybrid Superyachts: The Future of Luxury and Sustainability

In recent years, hybrid technology has transformed the automotive world—and now, it’s making waves in the realm of luxury yachting. As climate consciousness reshapes industries across the board, the superyacht sector—long associated with indulgence and extravagance—is charting a course toward a more sustainable future.

Enter hybrid superyachts: elegant vessels that combine traditional diesel propulsion with electric power to deliver cutting-edge performance while reducing environmental impact. This technological evolution is redefining luxury at sea, seamlessly merging comfort, efficiency, and eco-consciousness.

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The Mechanics of Hybrid Superyachts

Hybrid propulsion systems are more than just an upgrade—they’re a complete rethinking of how power is delivered at sea. These systems typically feature a mix of diesel engines, electric motors, and battery banks, with multiple modes of operation designed to adapt to different cruising conditions:

1. Diesel-Electric Mode:

Diesel engines power generators that produce electricity for the electric motors. This configuration is ideal for steady cruising and improves overall fuel efficiency.

2. Pure Electric Mode:

The yacht operates solely on battery power. Perfect for short distances, docking, or traversing marine sanctuaries, this mode is both silent and emission-free.

3. Hybrid Mode:

A blend of diesel and electric power, this flexible mode adjusts to optimize performance and fuel consumption dynamically.

4. Regenerative Mode:

In some systems, energy can be recaptured during operation—such as through propeller movement while under sail—to recharge onboard batteries, further increasing sustainability.

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Benefits of Hybrid Superyachts

Hybrid systems bring a host of advantages, appealing not just to environmentally aware owners, but also to those seeking a smoother, quieter onboard experience:

Reduced Emissions:

Electric propulsion significantly cuts greenhouse gases and particulate matter, leading to cleaner oceans and air.

Fuel Efficiency:

Hybrid systems reduce reliance on diesel, which means fewer refueling stops and lower running costs—even if money isn’t the issue, it’s a smart move.

Silent Cruising:

Operating in electric mode eliminates engine noise and vibration, enhancing onboard tranquility. For yachts involved in research or conservation, silent cruising is essential to minimize disturbance to marine life.

Extended Range:

Better fuel economy translates into longer voyages without needing to refuel—an invaluable benefit for exploration-focused owners.

Eco-Friendly Access:

Hybrid yachts are ideal for entering environmentally sensitive areas, thanks to reduced noise and emissions.

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Notable Hybrid Superyachts

Several pioneering vessels have demonstrated what’s possible when cutting-edge engineering meets sustainability:

Black Pearl:

A true marvel, Black Pearl is one of the largest sailing yachts in the world, harnessing both wind and diesel-electric power to achieve minimal environmental impact.

Savannah (Feadship):

This 83.5-meter hybrid features a combination of a diesel engine, three gensets, and a battery pack—allowing her to operate in multiple configurations for maximum efficiency.

Bravo Eugenia (Oceanco):

With a hybrid system and a streamlined hull, Bravo Eugenia was designed with sustainability in mind from the keel up.

Koru:

Owned by Jeff Bezos, this 127m Oceanco sailing yacht blends kinetic sail power with engine backup, offering a modern homage to traditional maritime propulsion.

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The Road Ahead

The hybrid revolution in yachting is gaining momentum—driven by regulatory pressure, owner preferences, and a global shift toward environmental responsibility. Yacht builders are now investing heavily in battery technology, smarter energy management systems, and renewable energy integration, from solar arrays to hydrogen fuel cells.

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Challenges and Opportunities

Yes, hybrid systems come with challenges: higher upfront costs, a learning curve for crew, and the need for specialized maintenance. But the rewards—lower emissions, reduced fuel usage, and the prestige of owning a next-generation vessel—are transforming these challenges into opportunities.

Hybrid superyachts are no longer just an innovation—they are a movement. A fusion of luxury and sustainability, they reflect a new era in yachting where environmental stewardship and refined living are no longer at odds. As this technology matures, expect hybrid vessels to become the gold standard in the industry, inspiring a future where the pleasures of the sea can be enjoyed without compromising its health.

The Art of Charter Success: Tips from Experienced Charter Crew

With Courtesy of Erica Lay & The Mallorca Bulletin. #25/0990.

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Erica Lay owner of EL CREW International Yacht Crew Agency http://www.elcrewco.com/ erica@elcrewco.com

Yachting Culture – Onboard Excellence

Creating exceptional charter experiences requires a unique blend of professionalism, attention to detail, and the ability to anticipate and fulfil guest needs. For experienced charter crew, mastering the art of charter success involves understanding how to manage high-profile guests, ensuring seamless operations, and going above and beyond to deliver unforgettable moments.

Here are insights and strategies from seasoned charter crew members to help you excel in this demanding and rewarding industry.

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Creating Exceptional Charter Experiences

1. Personalised Service

The cornerstone of an outstanding charter experience is personalised service. Understanding the preferences and expectations of each guest allows the crew to tailor their services accordingly. This begins with thorough pre-charter briefings and preference sheets, which provide insights into guests’ likes, dislikes, dietary requirements, and activity preferences. Crew members should use this information to anticipate needs and surprise guests with thoughtful touches that exceed expectations.

2. Attention to Detail

Attention to detail is crucial in delivering a five-star experience. From impeccably presented meals and perfectly arranged flowers to pristine cabins and well-organised activities, every element should reflect the highest standards of luxury. Crew members must be vigilant, ensuring that no detail is overlooked and that the yacht maintains an impeccable appearance at all times.

3. Professionalism and Discretion

High-profile guests often require a high level of discretion and professionalism. Crew members should be adept at maintaining confidentiality and respecting guests’ privacy. Professional conduct, both on and off the yacht, is essential in building trust and ensuring that guests feel comfortable and secure throughout their charter.

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Managing High-Profile Guests

1. Understanding Guest Preferences

High-profile guests often have specific preferences and expectations. Engaging with guests in a friendly yet professional manner allows the crew to understand their needs better. Personalised greetings, remembering guests’ favourite drinks, and knowing their preferred dining times are small but significant ways to make guests feel valued and catered to.

2. Flexibility and Adaptability

The ability to adapt to changing plans and preferences is key when managing high-profile guests. Whether it’s adjusting the itinerary at the last minute or accommodating special requests, crew members should remain flexible and responsive. Being able to handle unexpected situations with grace and efficiency is a hallmark of a successful charter crew.

3. Exceeding Expectations

Going the extra mile is what sets an exceptional charter apart. Surprise and delight guests with unique experiences, such as a private beach picnic, personalised excursions, or themed parties on board. These memorable moments create lasting impressions and enhance the overall charter experience.

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Ensuring Seamless Operations

1. Effective Communication

Seamless operations depend on clear and effective communication among the crew. Regular briefings, detailed planning, and open lines of communication ensure that everyone is on the same page and can coordinate their efforts efficiently. Using communication tools like radios and crew apps can enhance coordination and streamline operations.

2. Proactive Maintenance

Preventive maintenance is critical to avoiding disruptions during charters. Regularly inspecting and servicing all systems and equipment ensures that everything operates smoothly. A well-maintained yacht not only prevents technical issues but also reflects the high standards of the charter operation.

3. Crisis Management

Despite meticulous planning, unforeseen issues can arise. Crew members should be trained in crisis management, with clear protocols in place for handling emergencies, medical incidents, or unexpected challenges. Confidence and competence in managing crises reassure guests and ensure their safety and comfort.

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Enhancing Guest Satisfaction

1. Entertainment and Activities

Offering a variety of entertainment options and activities tailored to guests’ interests enhances their experience. Whether it’s water sports, gourmet dining, cultural excursions, or onboard entertainment, providing diverse and engaging options keeps guests entertained and satisfied.

2. Culinary Excellence

Exceptional cuisine is a highlight of any charter experience. Collaborate closely with the chef to create menus that cater to guests’ tastes and dietary requirements. Fresh, high-quality ingredients and creative presentation are essential in delivering a memorable dining experience.

3. Feedback and Improvement

Soliciting feedback from guests allows the crew to understand their experiences better and identify areas for improvement. Constructive feedback helps refine services and ensures that each charter is better than the last. Actively seeking and acting on feedback demonstrates a commitment to continuous improvement and guest satisfaction.

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Conclusion

The art of charter success lies in delivering personalised service, managing high-profile guests with professionalism and discretion, and ensuring seamless operations. By focusing on these key areas, experienced charter crew members can create exceptional experiences that leave lasting impressions on their guests. Embracing flexibility, attention to detail, and a commitment to excellence ensures that each charter is not only successful but also memorable and enjoyable for everyone on board.